Frequently Asked Questions (FAQ)

Product Photographs

  • How can I get high resolution photographs of your products?

    300 dpi photographs are available on our online catalog. Click here for instructions on how to find the photograph that you need.

Product Information

  • Can I purchase Metro products directly from Metro?

    To insure the highest level of service, METRO products are sold thru a network of authorized dealers. To find your nearest dealer, please use the How to Buy link found at the top of each page.

  • How may I obtain pricing for your products?

    Pricing for Metro products is available thru our network of authorized dealers. To find your nearest dealer, please use the How to Buy link found at the top of each page.

  • What is the difference between the finishes?

    Brite - single layer clear chromate zinc plating process with Metrolac (an organic lacquer top coat). An economical alternative to nickel chrome plating with the look of chrome from an environmentally friendly process. Intended for dry storage applications.
    Chrome – A durable multi-layer coating consisting of bright nickel and chromium with a Metrolac top coat. Intended for primarily dry storage applications.
    MetroSeal 3 – a multi-layer corrosion resistant finish consisting of a proprietery cross linked thermoset epoxy enhanced with Microban antimicrobial protection over a zinc chromate coating. Metroseal 3 with Microban provides protection from bacteria, mold, mildew, and fungi build-up that may cause odor, stains, and product degradation, while displaying excellent abrasion, gouge, and chemical resistance properties. Metroseal 3 is intended for use in damp locations and has a 12-year limited warranty against rust formation
    Stainless Steel – Electropolished Type 304 (18-8) stainless steel – the ultimate in corrosion resistance – ideal for damp locations as well as cart washing applications. Stainless steel is unsurpassed for abrasion, gouge, temperature, and corrosion resistance requirements.

  • What is the weight capacity of your shelving?

    Super Erecta (open wire style), Super Adjustable (open wire style), Metro Max (open grid and solid) and Metro Max Q (open grid and solid) have identical shelf load capacities. All shelves up to and including 48” long are load rated at 800lbs per shelf of evenly distributed static load. Shelves 54”, 60” and 72” long are load rated at 600lbs. per shelf of evenly distributed static load. A stationary free standing shelving unit of the above shelves should not exceed 2000lbs. A mobile shelving unit on stem casters has a maximum capacity up to 900lbs. (depending on the casters selected). A dolly truck configuration can safely transport 1000lbs. Consult your Metro representative for details.

  • What are the Terms and Conditions/Warranty?

    Click here to access the Terms and Conditions.

  • Where do I find spec sheets for your products?

    All of our spec sheets are located under the Literature link. 

Purchasing Information

  • Who is my local sales representative?

    From our Homepage, select the How to Buy link and follow the step-by-step instructions to find your local representative’s contact information.

  • What are the most recent editions of your Catalogs?

    An electronic version can be found on our web site www.metro.com/catalog.